Contact
Questions about an order, a product, or a return? Email us directly:
A real person reads every message. We reply within 24 hours, usually sooner.
Masuo is a small, independent store based in Vancouver, British Columbia. We ship across Canada and the United States.
If you're writing about an existing order, include your order number so we can pull it up right away. For returns, our Refund Policy covers the details — in most cases we won't ask you to ship the item back.
Prefer a form? Use the one below and it lands in the same inbox.